Facilitator: Eian Campbell, CCLP, Director of Operations, Danby Products Limited
Air Date: September 13, 2017
CMUs: Certified CITT members earn 5 CMUs for their first viewing of this webinar (live or recorded).
Direct-to-consumer business is growing rapidly from traditional brick and mortar, but customer returns continue to be a cost borne by the supplier. In the appliance sector, returns can be over 4% of units sold - and even higher on seasonal products. In this webinar, through the example of the appliance business, you'll learn key areas for suppliers to turn this cost activity into a profit center, with useful takeaways no matter what sector you operate in.
With extremely tight margins, a product that cannot be sent to landfill due to refrigerants (damaging ozone layer) and bulky, heavy units with a high return freight cost dictates that these costs are a drain on profitability - but they really provide an opportunity. This webinar will cover:
By attending this webinar, you'll understand freight strategies for returned merchandise, key opportunities in analyzing returned merchandise, and re-selling strategies.
This session will be invaluable to operations, facilities, procurement, and transportation managers, and will also provide fascinating insights and learning for anyone involved in the supply chain.
Eian Campbell, CCLP, Director of Operations, Danby Products Limited
Eian Campbell, CCLP, has been working in the supply chain logistics business for over 30 years, with duties such as warehousing, foreign markets, inventory control, and transportaition including drayage, OTR, courier, and intermodal. He has held his current role as Director of Operations for Danby Products for 19 years, where he manages company-owned warehouses as well as those operated by 3 and 4pls, transportation in Canada, the US, and Mexico. Mr. Campbell currently sits on CITT's Board of Directors.