Canada's Logistics Conference 2022 - Program - eCommerce Panel

eCommerce Panel

Last-mile & Reverse Logistics

Thursday, June 9

9:20 am - 10:20 am ET

During the height of Pandemic restrictions, Stats Canada showed that eCommerce quickly accelerated from 3% to 15% as a percentage of total retail sales. This was a significant swing for many retailers, 3PL carriers, couriers and other businesses, as consumers changed category spending, channels and (cubic) volumes.

During the early part of the restrictions, businesses were strictly in reaction mode as they were hit with significant localised demands and resource bottlenecks, multiple disruptive events to product availability, and general chaos with many businesses unclear on how long the restrictions would last, and inertia around making significant changes to their capital spending and business models.

With the Pandemic shocks mostly behind us, the pace of inflation accelerating and continued uncertainty around geopolitical events, this panel discussion will explore:

Key lessons learned and how different businesses retooled to adjust to the demand shocks and waves of accumulating disruption
Explore some of the economic challenges with “free deliveries” and “free returns” for online orders
With Amazon continuing to set the pace of customer expectations for shorter lead times, how can the rest of the sector compete in this environment, while continuing to work on their ESG credentials/obligations
Explore some of the key areas leaders need to consider as the employment pool experiences a paradigm shift within “essential roles” from being an employers’ market to one driven by talent and candidate availability, particularly around retaining staff.

Presented by:

Moderator

Gary Newbury, CCLP, MBA, MSc, CSCMP, PMP, LSSBB
Senior Exec on Call, End-to-End Retail Supply Chains & The Last Mile
RetailAID

Gary has established an international reputation for rapid business performance improvement and executing supply chain designs that consistently build marketplace prominence, shareholder value and consumer trust.

Gary helps Boards and Business Leaders to become more Supply Chain Agile, Innovative and Digital across the “make-move-sell” flow of Manufacturing, 3rd Party Logistics, Wholesaling, Retailing & The Last Mile. When it comes to diagnosing and resolving mission-critical issues, armed with multiple operational turnarounds and strategic transformations completed, Gary helps executives navigate disruption and reinvigorate supply chain performance by aligning Processes, Systems, Architecture, Culture and Metrics to drive enduring competitive advantage.

Gary is a sought-after thought leader, facilitator, speaker, podcaster and trainer in “Retail Supply Chains & The Last Mile” by many professional bodies. Recently awarded Supply Chain Canada’s “Top 40 Immigrants impacting on Supply Chains” and recognised for his creative thinking via CITT’s “2020 Innovator Award”, Gary has also been recognised as one of “Rethink Retail’s Top 100 Global Retail Influencers for both 2021 and 2022”.

Gary has an MBA and an MSc (Supply Chain Management & Logistics) from Cranfield University and is recently CCLP, CSCMP, PMP, LSSBB and Retail Management certified.

Panelists

Fabrizio Colizza
Senior Director, National Field Sales
Purolator Canada

Valerie Normand
Director, Consumer Products and Experiences
Canada Post Corporation

Valerie is responsible for developing innovative new products and enhancing existing ones for Canada Post’s growing eCommerce market. She is focused on the customer journey and developing services to delight consumers. She is recognized for her expertise in the eCommerce ecosystem, including platforms, web services, and what online shoppers want in their end-to-end experience.

Over her career, she has worked with hundreds of eCommerce merchants and platforms to integrate technology into their websites, enhance customers’ shopping experiences, reduce customer service calls, and increase revenue. In doing so, she has leveraged Canada Post’s unique insights and extensive research into the evolving e-commerce market, and consumer behaviours.

Valerie holds a Bachelor of Commerce degree from the University of Ottawa, and a Masters in Project Management from George Washington University. She is a certified Project Management Professional (PMP).

Ahmed Saeed

COO & Co-Founder

JoeyCo

15+ years of logistics and sales experience, an aggressive drive for results combined with a proven talent for building and leading top-flight sales teams, Ahmed’s extensive technology industry experience has allowed him to succeed with last-mile deliveries, e-commerce startups, and special expertise in Salesforce.

Inam Shah
Chief Executive Officer & Co-Founder
JoeyCo

With 15+ years of logistics engineering experience and aptness for emerging technology and business strategy. Inaam has been an advocate for new venture growth and a patron for new creative business strategies in Canada, focusing on eCommerce logistics growth. Before JoeyCo, Inaam worked in industrial technology with international experience in power generation and manufacturing processes.

Read about the other Learning Sessions at
Canada's Logistics Conference 2022

Click here to register to attend
Canada's Logistics Conference 2022
in Montreal June 8-10

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Canada's Logistics Conference 2022
virtually (webcast & event app)

Moderator:

Gary Newbury, CCLP

Panelists:

Valerie Normand