Building Your Resiliency
How to Create Rock-Solid Partnerships

5 CMUs

Presenter: Beverly Beuermann-King, Stress and Resiliency Expert

Air Date: November 13, 2019

Register for this webinar here

CMUs: Certified CITT members earn 5 CMUs for their first viewing of this webinar (live or recorded). 

Negativity costs.

Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing you can do.

You have more control than you might think.

Nothing can change the fact that some people are simply more difficult to deal with. What you can change is your reaction. Building a rock-solid relationship with your colleagues depends on being able to recognize and respond appropriately to their different behaviours and situations. This webinar workshop is more than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing how to effectively respond, cope and manage the impact of their behaviour. End your frustration, act rather than re-act, and be more successful.

After this webinar, you'll be able to

  • Manage the most difficult co-worker behaviours such as the know-it-all's, bullies, avoiders, victimizers, and attention seekers.
  • Identify and control the impact of difficult people so that you can keep the situation from escalating further
  • Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people
  • Know how to act not react in situations so that you can approach your work and life with more confidence and enjoyment

This webinar will be of value to everyone - and senior executives and others in leadership positions will find it especially valuable.



About the facilitator:


Beverly Beuermann-King

For over 20 years, Beverly has used her proprietary S-O-S PrincipleTM with people and organizations who want to control their reactions to stress, build resiliency against life's challenges, and live healthy, successful lives. As a stress and resiliency expert, Beverly is a sought-after media spokesperson and has represented high-profile brands such as Expedia, TD Insurace, and P&G. She has made over 500 television and radio appearances on shows on channels such as CityTV and CBC, and in national publications from the Toronto Star to Chatelaine magazine. She is a highly respected speaker and is one of fewer than seventy Canadians to have their Certified Speaking Professional designation.