Canada Logistics Conference 2020  -  Program - E-Commerce Post-COVID

E-Commerce Post-COVID: Panel Discussion

Wednesday, November 18, 2020

In the fallout from COVID-19, e-commerce order fulfillment has more than doubled its predicted rate. By the end of 2020, online orders are expected to account for as much as 10% of total retail purchases. Businesses are being forced to move to omnichannel strategy to remain competitive. Facing the growing volume and complexity of omni-channel order fulfillment there is now a critical need for automation in order consolidation, e-comm distribution, and returns processing.

The implications of smart, nimble strategy in this time cannot be overstated. For some businesses, it is a chance to gain a competitive advantage and secure a foothold over rivals. For others, it's crucial to survival.

This panel discussion will explore some of the ways industry leaders are adapting to the retail world post-COVID, as well as recommendations and best practices you'll be able to learn from regardless of the sectors you do business in.


Kim Baudry, Market Development Director, Dematic

Kim Baudry is a Market Development Director at Dematic, one of the world’s leading suppliers of logistics automation solutions, systems and service. She provides strategic global support to the sales, marketing, engineering and executive management teams and assists them in their efforts to effectively address the rapidly changing needs of customers in key vertical markets such as, retail, apparel, food and beverage, 3PL and eCommerce.   Kim has worked in the logistics industry for 21 years with a focus on sales, business development and management.  She has been a featured speaker at the Retail Industry Leaders Association (RILA), and Australia’s SMART Conference. Her industry affiliations include NRF (National Retail Federation) and NACDS (National Association of Chain Drug Stores). 

Mark Maxwell - Sr. Sales Director, Coupa Software

Mark is an accomplished procurement, technology, and operations professional with a proven track record. A passionate individual looking to improve manual, paper-based, and challenging supply chain problems by leveraging data, technology, and creativity to deliver cost savings and supply chain service improvements. After having spent 12 years in supply chain management at a major global retailer, he has now spent more than 6 years providing technology solutions to drive bottom-line savings and increased profitability globally.  Mark is a bilingual native of Montréal and enjoys spending time with his two children, traveling, fishing, and being active. 

Jim McKay, CCLP - President, Loomis Express

Jim McKay joined Loomis Express, a division of TFI International in October 2017 as President. Providing customized courier solutions to customers of all sizes in the Canadian market, Loomis Express is a proudly Canadian courier company that has been operating from coast to coast for over 110 years. Jim has spent over twenty years in the supply chain business and has held the CITT designation since 2001. From leading various teams in logistics, product management, continuous improvement and industrial sales at Praxair to leading Walmart Canada’s Transportation and End to End Supply Chain teams, Jim has a clear view of the end to end supply chain. In 2016 Jim published his first book, “Reflections of a Workaholic” – providing lessons on life and leadership from his twenty plus years in industry. In January 2017, the book hit #1 on the Amazon Best Seller list in the ‘Captains of Industry’ category.

Jim holds an undergraduate degree from the University of Western Ontario and an Executive MBA from Queens University. He is a Chartered Professional Accountant (CPA, CMA), certified Six Sigma Blackbelt and CCLP - CITT Certified Logistics Professional.

Daniel Vendette, CCLP - President & Founder, 2.0 Consulting

As the President and Founder of 2.0 Consulting, Daniel has more than 30 years of experience with international organizations, improving functions of Supply Chain, Transport and Logistics. His experiences are as much in an operational level than tactical and strategical aspects. He plays an active role in the Canadian logistics community. Speaker in logistics conferences, Daniel is the outgoing President of Montreal's section of CITT. Daniel has negotiated important mandates for firms worldwide and within various industries. His key competences are notably in transport, distribution, outsourcing, customer service and managing ERP projects.